* { box-sizing: border-box; }
:root {
  --bg: #0f1420; --panel: #1a2233; --panel2: #222c40; --line: #2c3752;
  --ink: #e8ecf5; --mut: #8b97b0; --accent: #4f8cff; --won: #2fbf71; --lost: #e5544b;
}
body { margin: 0; font: 14px/1.45 -apple-system, Segoe UI, Roboto, sans-serif; background: var(--bg); color: var(--ink); }
.hidden { display: none !important; }
button { cursor: pointer; border: 0; border-radius: 8px; padding: 9px 14px; background: var(--accent); color: #fff; font-weight: 600; }
button.ghost { background: transparent; color: var(--mut); border: 1px solid var(--line); }
input { background: var(--panel2); border: 1px solid var(--line); color: var(--ink); border-radius: 8px; padding: 10px 12px; outline: none; }
input:focus { border-color: var(--accent); }
.err { color: var(--lost); min-height: 18px; font-size: 13px; }

/* login */
.login { min-height: 100vh; display: grid; place-items: center; }
.login-box { display: flex; flex-direction: column; gap: 12px; width: 300px; background: var(--panel); padding: 28px; border-radius: 14px; border: 1px solid var(--line); }
.login-box h1 { margin: 0 0 6px; font-size: 22px; }

/* app */
.topbar { display: flex; align-items: center; gap: 12px; padding: 12px 18px; background: var(--panel); border-bottom: 1px solid var(--line); }
.logo { font-weight: 800; letter-spacing: .5px; }
.spacer { flex: 1; }
.board { display: flex; gap: 14px; padding: 18px; overflow-x: auto; height: calc(100vh - 54px); }
.col { flex: 0 0 280px; background: var(--panel); border: 1px solid var(--line); border-radius: 12px; display: flex; flex-direction: column; max-height: 100%; }
.col-head { padding: 12px 14px; font-weight: 700; border-bottom: 1px solid var(--line); display: flex; justify-content: space-between; }
.col-head .count { color: var(--mut); font-weight: 500; }
.col.won .col-head { color: var(--won); }
.col.lost .col-head { color: var(--lost); }
.col-body { padding: 10px; overflow-y: auto; display: flex; flex-direction: column; gap: 8px; min-height: 40px; }
.card { background: var(--panel2); border: 1px solid var(--line); border-radius: 10px; padding: 10px 12px; cursor: pointer; }
.card:hover { border-color: var(--accent); }
.card .nm { font-weight: 600; }
.card .sub { color: var(--mut); font-size: 12px; margin-top: 3px; }
.card.drag { opacity: .5; }
.col-body.over { outline: 2px dashed var(--accent); outline-offset: -4px; }

/* drawer */
.drawer { position: fixed; top: 0; right: 0; width: 440px; max-width: 100vw; height: 100vh; background: var(--panel); border-left: 1px solid var(--line); display: flex; flex-direction: column; box-shadow: -12px 0 40px rgba(0,0,0,.4); }
.drawer-head { display: flex; justify-content: space-between; align-items: flex-start; padding: 16px 18px; border-bottom: 1px solid var(--line); }
.d-name { font-size: 18px; font-weight: 700; }
.d-meta { color: var(--mut); font-size: 13px; margin-top: 3px; }
.drawer-body { flex: 1; overflow-y: auto; padding: 16px 18px; display: flex; flex-direction: column; gap: 20px; }
.fields h3, .chat h3 { margin: 0 0 10px; font-size: 13px; text-transform: uppercase; letter-spacing: .6px; color: var(--mut); }
.bot-toggle { text-transform: none; letter-spacing: 0; font-size: 12px; float: right; color: var(--ink); }
.kv { display: flex; flex-direction: column; gap: 6px; }
.kv .row { display: flex; gap: 8px; }
.kv .k { color: var(--mut); min-width: 120px; }
.chat-log { display: flex; flex-direction: column; gap: 8px; background: var(--bg); border: 1px solid var(--line); border-radius: 10px; padding: 12px; min-height: 160px; }
.msg { max-width: 80%; padding: 8px 11px; border-radius: 12px; font-size: 13px; }
.msg.out { align-self: flex-end; background: var(--accent); }
.msg.in { align-self: flex-start; background: var(--panel2); }
.msg .who { font-size: 10px; opacity: .7; margin-bottom: 2px; }
.send-row { display: flex; gap: 8px; margin-top: 10px; }
.send-row input { flex: 1; }

/* actions / telephony / email */
.actions { display: flex; align-items: center; gap: 10px; }
.actions button:disabled { opacity: .45; cursor: not-allowed; }
.hint { color: var(--mut); font-size: 12px; text-transform: none; letter-spacing: 0; }
.email h3 { display: flex; align-items: baseline; gap: 8px; }
.email-form { display: flex; flex-direction: column; gap: 8px; margin-top: 10px; }
.email-form textarea { background: var(--panel2); border: 1px solid var(--line); color: var(--ink); border-radius: 8px; padding: 10px 12px; outline: none; resize: vertical; font: inherit; }
.email-form textarea:focus { border-color: var(--accent); }